Shipping and Returns

Here is a list of countries we ship to: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Canada, Hong Kong, Japan, South Korea and United States

ORDER PROCESSING TIME

We aim to dispatch all orders between 1- 3 business days. During busy periods such as our big sales event, orders tend to take slightly longer. We appreciate your understanding. Whilst we try our best to be quick on processing orders, order processing time does not include the transit time to your delivery address. If you need your order sooner, please make sure to select the expedited option. KKOOKIE does not process orders during weekends or bank holidays.

SHIPPING

UK Delivery (All orders are tracked)

£4.99 - UK Standard ( 2-3 working days from dispatch )

£8.99 - UK Expedited ( 1-2 working days from dispatch )

* Orders will be sent via Royal Mail Tracked 48 with UK Standard and DHL Express with UK Expedited

* Free UK delivery on orders above £100. All orders eligible for free delivery will be sent via DHL Express/Royal Mail Tracked 24

Note: We cannot deliver to PO boxes outside of UK. Please make sure you have input the correct delivery address as we are not responsible for packages delivered to the wrong address.

EU Delivery (All orders are tracked)

£13.99/£16.99 - Royal Mail International Tracked (5-10 working days)

£20 - Fedex Regional (3-5 working days)

* Free EU delivery via Royal Mail International on orders above £300 and via Fedex Regional on orders above £400

** Please note Royal Mail International Tracked is only available to certain EU countries

Canada, Hong Kong, Japan, South Korea and UAE

£26.99 - Royal Mail International Standard (8-15 working days)

* Free delivery to Canada, Hong Kong, Japan, South Korea and UAE via Royal Mail International Tracked on orders above £400

£35 - DHL Express (3-5 working days)

* Free delivery to Canada, Hong Kong, Japan, South Korea and UAE via DHL Express on orders above £500

USA

£20 - Royal Mail International Standard (6-10 working days)

*Free delivery to USA via Royal Mail International Tracked on orders above £400

£25 - DHL Express (3-5 working days)

*Free delivery to USA via DHL Express on orders above £500

CUSTOM CHARGES and VAT

All products are dispatched from our office in the UK. For UK residents, you will be charged standard UK VAT at 20%. Since our VAT registration, we absorb the VAT cost in our prices and products are priced reasonably.

For EU residents and residents from the rest of the world, you will not be charged on VAT. But please note you maybe charged import tax and duty by your local authority. We are not responsible for custom tax and duties imposed to your order. Any custom fees and taxes imposed during and after shipping will be the customer's responsibility.

We are not responsible for delays that are out of our control such as custom processing times in your country. If you have any issues with your order, please send us an email to orders@kkookie.co.uk and we will try our best to help.

RETURNS

We have a 14 day return policy, which means you have 14 days after your package is marked as delivered to request a return in order for a full refund. KKOOKIE does not cover the shipping cost for returned items, the cost of returns shipping will be deducted from the order amount.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in its original packaging.

Please send an email to orders@kkookie.co.uk

Damages and Issues

Please inspect your order upon receipt and email us as soon as possible at orders@kkookie.co.uk if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

We do not accept exchanges at this time due to hygiene purposes. If you would like to modify your order, you can do so provided your order has not been marked as shipped. Please send an email to orders@kkookie.co.uk

Refunds

If you are eligible for a refund, you will receive an email from us on the process.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at orders@kkookie.co.uk

Note:

All orders made during any sale event are not eligible for refunds.

We do not refund due to accidental purchases.

Changes to your order cannot be made once they have been marked as shipped.

We do not offer refunds on issues caused by user error and cosmetic defects.

Thank you for shopping at KKookie x