Yes, all products are at least 10 free and completely cruelty-free.

Most products are HEMA free. For products that contains HEMA, it's less than 20%, well within safety regulations.

Our restock normally takes between 2 weeks to 1 month, depending on the product.

We do run promotions every now and then, please subscribe to our newsletter and instagram @kkookie.uk to be the first to know of any discounts.

Yes! We would like to return the love to our beloved customers by rewarding you with points. Please sign up to our rewards program on located on the bottom right corner of the page.

We do offer discounts based on volume, please send an inquiry to hello@kkookie.co.uk

Our processing times are between 1-2 working days.

Orders are shipped on working days excluding weekends and public holidays.

If you have placed an order on a weekend or public holiday, rest assured your order will be shipped on the next working day!

KKOOKIE ships worldwide. Refer to below for the countries we currently ship to:

UK (2-3 working days): UK, Isle of Man, Jursey and Guernsey

Europe (5-10 working days): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland

World Zone 1 (7-15 working days): Canada, Hong Kong SAR, Israel, Japan, Malaysia, South Korea, United Arab Emirates

World Zone 2 (7-15 working days): Australia, New Zealand, Singapore

World Zone 3 (6-8 working days): United States

No, we do not deliver to PO boxes. Please provide only residential or workplace address

UK Orders: Any orders within the UK will not be subjected to customs duties.

EU Orders: Sometimes you will be expected to pay custom duties. In this case, your local courier will contact you.

USA Orders: Customs duty threshold is $800, orders under $800 will not be subjected to custom duties.

Other destinations: Please check on the guidelines of your local customs polices as they can vary.

Note: KKookie is not responsible for any customs/import charges incurred*

If you would like to modify or cancel your order, please drop us an email at hello@kkookie.co.uk within 1 hour of placing your order.

Please drop us an email with the correct address at hello@kkookie.co.uk immediately after placing your order.

We will try our best to accommodate your request as long as the order has not been shipped.

Please ensure your email is verified. Sometimes they may end up in your spam/junk folder